OverviewThe firm, established in ****, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.Position: Customer Support AdministratorIndustry: Logistic CompanyLocation: Binan LagunaWork Schedule: Monday to FridayWork Setup: On siteSalary: Php18,000-Php25,000Benefits:HMOGovernment benefits13th Month PaySick Leave
QualificationsBachelor's degree holderWith at least 1-2 years of experience as a Customer Service StaffAmenable to work in Technopark, Binan LagunaCan attend face to face interviewCan start as soon as possible
ResponsibilitiesHandles daily back-office customer service operations, responding to client inquiries via email and phoneEnsures all customer requests are addressed in a timely, accurate, and professional mannerProvides support to team members by sharing product knowledge, best practices, and process guidancePrepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trendsActs as a key point of contact for escalated back-office customer concerns, working toward effective resolution
Recruitment ProcessInitial InterviewFinal InterviewJob Offer
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📌 Customer Support Administrator (México)
🏢 J-K Network Services
📍 México