Join Our Global Technology Company – Customer Service & Logistics Executive (Remote – Mexico City)
Key Responsibilities:
- Act as the primary point of contact for assigned Telecom customers across LATAM.
- Manage customer orders throughout the entire order lifecycle, ensuring timely delivery and proactive communication.
- Coordinate domestic and international shipments from Mexico and Asia to customers across Mexico and Latin America.
- Monitor logistics operations, carriers, customs brokers, and freight providers to ensure service quality and cost efficiency.
- Prepare and validate import/export documentation, including invoices, packing lists, certificates of origin, and customs documentation.
- Track shipments end-to-end, resolve logistics issues, and monitor KPIs such as OTIF, lead time, logistics costs, and supplier performance.
- Collaborate with Supply Chain, Production, Planning, Logistics, and Quality teams to ensure operational excellence.
- Manage customer complaints and coordinate quality-related issues with the Integral Quality team.
- Generate production status reports and provide regular updates to the Sales team.
- Support product configuration activities together with the PLM team and ensure technical documentation is correctly shared with manufacturing sites.
- Identify opportunities for continuous improvement to enhance customer satisfaction and operational efficiency.
Education & Experience:
- Bachelor's degree or Higher Vocational Training in Logistics, Supply Chain, International Trade,



Business Administration, or a related field.
- At least 2 years of experience in Logistics, Customer Service, Supply Chain, or Operations.
- Experience coordinating international shipments, import/export documentation, or logistics operations is highly desirable.
- Experience working with ERP/CRM platforms such as Navision, Salesforce, Jira, or PLM is a plus.
- Advanced Microsoft Office skills.
- Spanish and English proficiency.
Desired Skills & Competencies:
- Excellent communication and customer service skills.
- Strong planning and organizational abilities.
- Problem-solving mindset and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Team player with a collaborative and proactive attitude.
- Quality-focused and committed to continuous improvement.
What We Offer:
- 100% Remote position based in Mexico City (CDMX).
- Flexible working environment.
- Private health and life insurance because we care about your well-being.
- Food allowance.
- The opportunity to join a leading global technology company serving customers worldwide.
- International exposure working with multicultural teams across LATAM and other regions.
- Professional development and career growth opportunities.
- A collaborative environment focused on innovation, customer satisfaction, and operational excellence.
If you're passionate about customer service, logistics, and international operations, we'd love to hear from you!

📌 Customer Service Logistics (Xico)
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📍 Xico