IT Support Specialist, Associate
Department: Information Technology
Employment Type: Full Time
Location: Mexico City
Reporting To: Sean Costa
Description
Join our Global On‐Site IT team as an IT Support Specialist, Associate, where you will play a critical role in delivering exceptional technology support and customer experiences across the Latin America region.
This position serves as a key point of contact for employees, ensuring reliable IT services that enable productivity and business continuity.
Working closely with experienced technical leaders and regional stakeholders, you will provide hands‐on support, resolve technology issues, and contribute to a culture of continuous learning and service excellence.
Beyond day‐to‐day support, you will have opportunities to participate in regional and global initiatives that expand your technical expertise and business impact.
This role is adecuado for an early‐career (recently graduated) professional who is passionate about technology, customer engagement, and professional growth within a global organization.
A Typical Day in the Life Includes:
Deliver end‐user IT support by troubleshooting hardware, software, collaboration, and productivity tool issues for employees across the LATAM region.
Provide outstanding customer service by communicating effectively with users and ensuring a positive support experience.
Resolve support requests and service tickets while maintaining high standards for responsiveness and issue resolution.
Collaborate with regional and global IT team members to address technical challenges and improve user productivity.
Support office‐based technology operations and ensure employees have the tools and resources needed to work effectively.




Participate in team initiatives and projects that enhance IT services, operational efficiency, and employee experiences.
Expand technical knowledge and contribute beyond local office support by assisting users across broader regional and global environments.
Basic Qualifications:
Academic background in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
Foundational understanding of desktop operating systems, productivity applications, and end‐user computing technologies.
Customer service orientation with demonstrated ability to communicate effectively with technical and non‐technical users.
Full proficiency in English.
Aptitude and willingness to learn new technologies, processes, and support methodologies.
Ability to diagnose and resolve technical issues while managing multiple priorities in a fast‐paced environment.
Ability to work on‐site three days per week as part of a hybrid work model.
Legal authorization to work permanently in Mexico for any employer without requiring a visa transfer or visa sponsorship now or in the future.
Preferred Qualifications:
Previous internship, academic project, or professional experience in IT support, help desk, desktop support, or customer‐facing technical roles.
Experience supporting Microsoft Office applications, Outlook, collaboration tools, and workplace productivity technologies.
Experience working with ticketing systems, service management processes, or incident resolution workflows.
Demonstrated interest in expanding technical expertise through training, certifications, or self‐directed learning.
Montes Urales Norte 505, Lomas de Chapultepec, Miguel Hidalgo, ***** Ciudad de México
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📌 It Support Specialist, Associate (Xico)
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📍 Xico