Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!
FedEx is widely acknowledged as a world-class company.
We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
FedEx is consistently named among the World's most valuable and admired brands.
Some of our recent awards include:
**** Fortune's World Most Admired Companies (14th)
**** Fortune's Best Places to Work (15th)
**** Forbes's One of the "Best Employers for Diversity"
**** FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
**** FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
**** FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
**** FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions
**** FedEx Uruguay selected by GPTW among the 5 best companies to work for
RC****** LM351: Sales Support Representative (Open)
LM351: Sales Support Representative
Full time
Torre Diana, Rio Lerma 232, Pisos 13 y 14 Colonia Cuauhtémoc Ciudad de Mexico ***** Cuauhtemoc, MEX Mexico
Principal Duties and Responsibilities:
Resolve customer and operational issues submitted through sales and other channels,



including support for pickup/delivery stops, Customer Operating Plans (COPs), and customer education on self-service tools.
Coordinate timely issue resolution by investigating, determining root causes, communicating action plans, and following up to ensure customer satisfaction.
Provide strategic support and project management for all sales segments, particularly for large customers and multi-location cases.
Proactively improve customer satisfaction by analyzing trends, engaging customers with empathy and collaborating with other teams to identify the needs of top accounts.
Fulfill other duties as assigned, with a primary focus on customers in the US and Canada.
Minimum Education:
High School diploma or equivalent education.
Some bachelor's degree preferred
Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (750 points).
Minimum Experience:
Two (2) years in a customer experience or sales support position, managing operational cases and coordinating across departments.
Minimum Skills Required:
Strong problem-solving and analytical skills.
Excellent communication abilities for both internal and customer-facing interactions.
Ability to work within tight timelines and handle multiple priorities.
Responsiveness, attention to detail, and the ability to collaborate effectively with diverse teams.
Microsoft Office & PC Skills
Posting Validity: From July 31st to August 6th Job Posting End Date:
#J-*****-Ljbffr

📌 Lm351: Sales Support Representative (Xico)
🏢 Fedex Express México
📍 Xico