We are looking for a Product Support Engineer with a strong technical background to provide product assistance, troubleshooting, and remote support for industrial solutions.
Key Responsibilities
Provide technical support to customers via phone, email, and remote communication tools.
Troubleshoot technical issues related to industrial products and applications.
Assist customers with product operation, configuration, and application-related questions.
Provide technical guidance related to electrical panels, VFDs, controls, and pump applications.
Clearly communicate technical solutions and troubleshooting steps to customers.
Collaborate with Product Managers, Support Teams, and technical development teams.
Document customer issues, technical findings, and solutions.




Identify recurring product or application issues and provide feedback to internal teams.
Support connected industrial solutions and cloud-based applications.
Maintain a high level of customer service and technical professionalism.
Qualifications
Advanced English (written and spoken).
Technical knowledge of electrical panels, VFDs, industrial controls, or pump applications.
Experience in product or technical support.
Strong troubleshooting and problem-solving skills.
Ability to understand technical products and clearly explain solutions to customers.
Knowledge or interest in connected solutions, IoT, and industrial applications.
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📌 Product Support Engineer (Ciudad Juárez)
🏢 Grupo TECMA
📍 Ciudad Juárez