Job DetailsDivision: Sales & MarketingDepartment: SalesPosition: Senior Area Sales Manager – Mexico & CaribbeanHome Property: Fairmont MayakobaSupports: Fairmont Mayakoba, Fairmont El San Juan Hotel, Fairmont Royal PavilionReports To: Director of Sales & Marketing, Fairmont MayakobaDotted Line: Regional Director of Sales & Marketing, Mexico & CaribbeanLocation: Remote – United States basedWork Authorization: Candidate must be legally authorized to work in the United StatesSalary: USD $115,****** - $130,****** yearlyCompany OverviewFairmont Hotels & Resorts operates over 90 luxury and heritage properties worldwide, including Fairmont Mayakoba in Mexico, Fairmont El San Juan Hotel in Puerto Rico, and Fairmont Royal Pavilion in Barbados.Job DescriptionFairmont is seeking an experienced, strategic, and highly motivated Senior Area Sales Manager to support the commercial efforts of three luxury resorts within the Mexico & Caribbean region: Fairmont Mayakoba, Fairmont El San Juan Hotel, and Fairmont Royal Pavilion.This role will be based remotely in the United States, with Fairmont Mayakoba serving as the home property, while maintaining clear responsibility for generating business across all three hotels.The Senior Area Sales Manager will focus on new business development, account management, prospecting, and revenue generation across key market segments, with a strong emphasis on group, incentive, corporate, and third‐party business.This is a highly strategic sales role requiring a strong background in luxury hospitality, proactive selling, relationship‐driven account management, and regional collaboration.The adecuado candidate will be comfortable representing multiple properties, balancing competing priorities, and partnering closely with regional and on‐property leadership to drive revenue, expand market share, and identify opportunities across the portfolio.What Is in It for YouOpportunity to represent three iconic Fairmont resorts across Mexico & the CaribbeanAbility to work remotely while being part of a highly collaborative regional commercial teamOpportunity to develop your talent and grow within Accor and FairmontExposure to a regional commercial platform with cross‐functional leadership opportunitiesAbility to make a meaningful impact across multiple luxury propertiesKey ResponsibilitiesBusiness Development & Revenue GenerationRepresent Fairmont Mayakoba, Fairmont El San Juan Hotel,



and Fairmont Royal Pavilion in the marketplace and actively solicit new business opportunities across assigned market segments.Drive revenue production through proactive prospecting, account development, client engagement, and strategic relationship management across all three hotels.Maintain, grow, and strategically develop key accounts while aggressively pursuing new business opportunities that align with each hotel's revenue goals and requiring periods.Build and execute monthly action plans designed to drive room night production, revenue growth, and market share across the region.Exceed individual production goals and activity targets as established by the Regional Director of Sales & Marketing.Conduct proactive sales calls, virtual presentations, client entertainment, site inspections, and business development trips as needed.Participate in trade shows, industry events, sales missions, client events, and FAM trips in support of regional sales efforts.Identify opportunities to cross‐sell the three properties and maximize regional account production where appropriate.Market Segment & Account ManagementManage a portfolio of existing and prospect accounts across a variety of segments, which may include group, incentive, corporate, association, and third‐party/intermediary business.Develop strong relationships with key decision‐makers, planners, and partners to drive long‐term account growth and increase market share across the portfolio.Partner closely with on‐property sales teams to ensure a coordinated and strategic approach to account management and business development.Maintain accurate account, activity, and pipeline information within the hotel's CRM / sales systems.Provide regular updates on account activity, market intelligence, production, and business opportunities.Regional Commercial CollaborationPartner closely with the Regional Director of Sales & Marketing, hotel DOSMs, revenue leaders, and marketing teams to ensure alignment on sales strategy, need periods, and business priorities.Support each hotel's revenue goals through disciplined prospecting, account management, and conversion efforts.Participate in regular regional pipeline, forecast,



and strategy discussions.Identify new business opportunities that support the broader commercial platform across the Mexico & Caribbean region.Serve as a regional ambassador for the three properties, ensuring consistent representation of each hotel in the marketplace.Administrative & Operational ResponsibilitiesPrepare monthly production reports, action plans, and account updates as requested.Ensure all business opportunities are qualified appropriately and managed in accordance with hotel policies and commercial strategy.Maintain a high level of professionalism, responsiveness, and luxury service standards in all client and internal interactions.QualificationsMinimum 5+ years of hotel sales experience, preferably within luxury hospitalityProven experience driving new business development, prospecting, and account managementExperience selling group, incentive, corporate, or third‐party businessPrior experience representing multiple hotels, regions, or brands is strongly preferredStrong understanding of luxury hospitality sales and the ability to position multiple resorts within a competitive marketplaceExcellent communication, presentation, and relationship-building abilitiesAbility to work independently, manage multiple priorities, and thrive in a fast‐paced environmentStrong organizational skills and attention to detailExperience with Opera, Delphi / Salesforce / CRM systems, and Microsoft Office preferredExperience negotiating and executing contracts and related agreementsBachelor's degree or Hotel Management degree/diploma preferredTravel RequirementsThis role is remote and based in the United States; however, regular travel will be required in support of Fairmont Mayakoba, Fairmont El San Juan Hotel, and Fairmont Royal Pavilion.Travel may include client visits, site inspections, trade shows, sales missions, FAM trips, and on‐property meetings.Candidate must be able to travel domestically and internationally as business needs.Physical Aspects of PositionFrequent sitting throughout shiftOccasional lifting and carrying up to 20 lbsOccasional kneeling, pushing, pulling, and liftingFrequent travel, including air travel and overnight stays, may be requiredEmployee BenefitsComplimentary upgradesExtended staysDiscounted stays across Fairmont & Raffles propertiesSpecial dining and wellness discountsAdded luxuries to enhance your experienceDiversity & InclusionFairmont is committed to creating an inclusive environment where diverse talent thrives.We welcome candidates from all backgrounds to join our team.
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📌 Senior Area Sales Manager - Mexico & Caribbean (Quintana Roo)
🏢 Accor Hotels
📍 Quintana Roo