**You Lead the Way.We've Got Your Back.
**With the right backing, people and businesses have the power to progress in incredible ways.When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.This is an exciting role in the Payments Transformation & Integration team within General Payment Services (GPS).
The PTI team are responsible for delivering improvements in the customer experience leveraging new capabilities, automation, and digital payment strategies, whilst delivering top end operational excellence.This is a leadership role in the team managing a small team of Project Analysts.
**Responsibilities**:- Be accountable for owning and implementing globally aligned business improvements to enhance efficiencies, controls, quality, or customer experience.
- Develop and maintain strong working relationships with Business Partners and with other key stakeholders (Compliance, Technologies, and other central teams) - influence others in developing new ideas and concepts.




- Providing project oversight and progress reporting of global deliverables and implementations- Motivate a team of project leads to deliver at optimal levels - ensure high levels of employee engagement and retention; this position is accountable for promoting teamwork, team empowerment, and skill development.
- Providing business analysis, financial assessment, decision support, and project analytics for the evaluation of various opportunities and ad hoc projects, as necessary- Be responsible for creating new ideas and opportunities to drive positive reengineering and/or customer experience outcomes.
- Independently develop and implement a strong program structure and communication framework.
**Qualifications**:- Experienced project manager with strong thought leadership and proven project management skills in complex environments.
- Strong relationship management skills with experience working effectively with stakeholders across various levels of seniority.
- PRINCE II & Agile qualifications or relevant project management experience in industrial engineering, process improvement, etc.- Strong leadership skills, including the ability to influence without authority to direct a large diverse team.
- Ability to create compelling project and strategy presentations to effectively and succinctly deliver a message.




- Exceptional written and verbal communication and influencing skills at all levels of the organization.
- Strong organizational and time management skills to multi-task and prioritize in a fast-paced environment.
- Ability to think strategically and logically, to structure & process information into meaningful and actionable recommendations.
- Strong analytical skills and ability to proactively identify opportunities and drive results.
- Extremely organized with strong attention to detail.
- Strong financial acumen, preferably related to project cost benefit decisions.
- Payment's experience would be an advantage but not essential.
- Managing and leading the project on DD infrastructure, including enrollment, changing banks, connection to banks, GlobeStar processes related to DD, regular DD file processing and sending to banks, etc.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.That means we prioritize their physical, financial, and mental health through each stage of life.Benefits include:- Competitive base salaries- Bonus incentives- Support for financial-well-being and retirement- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need- Generous paid parental leave policies (depending on your location)- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)- Free and confidential counseling support through our Healthy Minds program- Career development and training opportunities

📌 Manager I-Project Management (Xico)
🏢 Amex
📍 Xico