About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience.
Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow.
Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's general, distributed workforce.
From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients.
At Xerox, we make work, work.Learn more about .
IMPORTANTE:
Overview:
Join Xerox in an onsite Technical Support role supporting print and document management operations at our customer location in Cuautitlán Izcalli.
This position is responsible for incident resolution, user support, equipment maintenance, and service reporting, helping ensure operational continuity and compliance with established service levels.
Why Join This Team?
Be part of a team focused on delivering exceptional customer service
Gain experience in technical support and print equipment maintenance
Contribute to the success of a dynamic operational environment
Collaborate with Xerox and customer teams to deliver service excellence




Access opportunities for learning and professional development
What You Will Do:
Respond to onsite incidents and service requests from end users
Perform routine site walkthroughs and inspections of assigned equipment
Prepare Excel reports related to incident resolution and SLA performance
Perform preventive and corrective maintenance on Lexmark multifunction devices, including maintenance kit installations
Manage consumable requests, inventory control, and return processes for assigned equipment
What You Need to Succeed:
Experience providing technical support and incident resolution for end users
Knowledge of preventive and corrective maintenance for multifunction devices
Ability to diagnose and resolve technical issues related to printing equipment
Proficiency with Microsoft Office for reporting and performance tracking
Strong organizational, communication, and customer service skills
How We Set You Up for Success:
Training and support to help you succeed in your role
Exposure to service management processes and SLA-driven environments
Opportunities to strengthen technical and customer support capabilities
A collaborative work environment focused on continuous improvement
Support from experienced professionals dedicated to service excellence
Location:
Work Schedule:
Monday through Friday
8:00 a.m. to 6:00 p.m.
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📌 Soporte Técnico En Sitio (Cuautitlán Izcalli)
🏢 Xerox
📍 Cuautitlán Izcalli