This is a hybrid position in Guadalajara, Jalisco, Mexico.Work remotely on Mondays and Fridays.
**Responsibilities**:- Devise or modify procedures to solve complex problems utilizing industry-standard algorithms and tools.
- Collaborate with development staff to determine operational requirements for test/production environments.
- Keep current with emerging software enhancements, security patches, and bug fixes.
- Monitor system capacity and performance through APM tools, plan and execute disaster recovery procedures, and provide Tier 2 technical support.
- Possess excellent analytical skills, a resiliency mindset, attention to detail (especially in the production environment), and excellent collaboration and communication skills (verbal and written).
- Be highly versátil in hours of work due to the customer-facing,



highly available infrastructure necessity.
**Qualifications**:- 3 to 7 years of experience in production support.
- Strong experience with Linux command line and operating systems.
- Strong experience with CI/CD tools like Jenkins, Docker, Maven.
**Benefits**:- 100% payroll salary- Health insurance and law benefits covered- Remote work on Mondays and Fridays- Free coffee and drinks when on-sitePlease submit your resume in English.Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $80,****** - $100,****** al mesHorario:- Lunes a viernes- Turno de 8 horasLugar de trabajo: Empleo presencial

📌 Operations Support Engineer (Guadalajara)
🏢 Talent Accelerator
📍 Guadalajara