ITJ in Mexico is seeking a Level 1 Remote Service Desk IT Support Technician to deliver first-line technical assistance through ServiceNow, Intune, and TeamViewer in a regulated biotech setting. You will triage incidents, assist with software installations, licensing, and access provisioning, and maintain detailed documentation while meeting SLAs in a hybrid, office-based 4 days/week role.
The role requires strong communication, remote problem-solving, and strict adherence to SOPs and regulatory
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📌 Remote It Help Desk Analyst– Hybrid 4-Day Week (Tijuana)
🏢 ITJ
📍 Tijuana