Role Description
The Event Manager role at The Riviera Maya EDITION at Kanai is a full-time, on-site position based in Playa del Carmen, ROO. This role is responsible for planning, coordinating, and executing a variety of events, including social, corporate, and group functions, ensuring that each event aligns with brand standards and guest expectations. Day-to-day responsibilities include managing event timelines, budgets, and logistics; liaising with clients to understand needs and propose customized event solutions; and coordinating with internal teams such as catering, operations, sales, and audiovisual to deliver seamless event experiences. The Event Manager oversees event setup and breakdown, conducts on-site supervision during events, and handles any issues that arise to maintain guest satisfaction. This role also involves preparing event proposals and contracts, maintaining accurate documentation, tracking performance metrics, and contributing to continuous improvement of event processes and offerings.
Qualifications
Proven experience in event planning and management, including coordinating logistics, timelines, and budgets for social, corporate, or luxury hospitality events.
Strong client relationship skills, with the ability to understand client goals, present tailored event concepts, negotiate details, and provide clear, professional communication.
Excellent organizational and project management abilities,



including attention to detail, multitasking under time constraints, and prioritizing multiple events simultaneously.
Demonstrated leadership and team collaboration skills, with experience directing on-site event staff and working cross-functionally with catering, operations, sales, and technical teams.
Solid problem-solving and decision-making skills, with the capacity to anticipate potential challenges, respond quickly to issues during events, and maintain composure under pressure.
Proficiency with event management software, scheduling tools, and basic office applications (e.g., "Word, Excel, PowerPoint"); familiarity with hotel or venue management systems is an advantage.
Strong written and verbal communication skills in English; proficiency in Spanish is highly beneficial given the location and clientele.
Background in hospitality, tourism, or a related field, ideally within luxury or lifestyle brands; prior on-site hotel or resort experience is preferred.
Ability to work on-site in Playa del Carmen, ROO, with a versátil schedule that may include evenings, weekends, and holidays as required by event operations.
Relevant education such as a degree or certification in Event Management, Hospitality, Business, or a related discipline, or equivalent professional experience.
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📌 Event Manager (Chiapas)
🏢 The Riviera Maya EDITION at Kanai
📍 Chiapas