We're looking for a Customer Support Engineer (IAM / EAM) with strong experience in Identity & Access Management (IAM) to join a fast-growing Healthcare IT Security environment.If you enjoy solving complex authentication issues, working with enterprise systems, and making a real impact in critical environments—this role is for you.What You'll Be DoingYou'll be at the heart of customer success, supporting enterprise clients across the full product lifecycle:Diagnose and resolve complex authentication & access issues (SSO, MFA, directory integrations)Troubleshoot in networked and virtualized environmentsAnalyze logs, isolate root causes, and reproduce customer scenariosWork closely with customers, partners, and engineering teamsSupport critical incidents in a 24/7 rotation modelEscalate product bugs and reliability issues to engineeringWhat We're Looking For (Must-Have Skills)Troubleshooting:



Strong debugging, log analysis, certificates & directory integrationsEnvironment: Enterprise systems (Windows/macOS, endpoints; Citrix is a plus)Communication: Strong English + ability to explain technical issues clearlyHow You WorkAnalytical, structured problem-solverStrong prioritization & time management skillsComfortable in 24/7 support rotationsFast learner, continuously improving your technical expertiseAbout the ProjectYou'll be working with a leading Healthcare IT Security company, helping organizations:Strengthen authentication and complianceImprove productivity through secure access solutionsInterested or know someone who fits?
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📌 Customer Support Engineer (Jalisco)
🏢 GlobalLogic
📍 Jalisco