Jetour
established in ****, is a Chinese automotive brand under the Chery Holding Group, headquartered in Wuhu, Anhui Province. Focused on producing SUVs and crossover vehicles, Jetour has quickly gained recognition for offering modern designs, advanced technology, and competitive pricing. The brand was created to target younger, family-oriented consumers, combining practicality with innovation. In a short time, Jetour has expanded its presence both domestically and internationally, positioning itself as a dynamic and ambitious player within the integral automotive market.
Purpose
Support the administration and processing of warranty claims by reviewing documentation, validating claim information, maintaining accurate records, and ensuring compliance with company procedures and customer requirements. The position contributes to the timely resolution of warranty activities, supports data analysis and reporting, and collaborates with cross-functional teams to ensure efficient warranty operations and customer satisfaction
This position is distinguished by its focus on operational execution, accuracy, and continuous learning, providing support to the warranty team while developing knowledge of warranty processes, automotive quality requirements, and customer standards
.
Position Tasks and Responsabiliti
esReview and process warranty claims in accordance with company procedures and customer requirements, ensuring accuracy and completeness of supporting documentatio
n.Validate claim information by comparing warranty records, production data, and customer documentation to determine eligibility and complianc
e.Maintain accurate warranty records and update information in the applicable systems in a timely manne
r.Support the preparation of warranty reports and performance metrics, providing accurate data for analysis and decision-makin




g.Assist in the investigation of warranty issues by collecting and organizing information required by Quality, Engineering, Manufacturing, and Customer Service team
s.Follow up on pending warranty claims and communicate status updates with internal stakeholders to ensure timely resolutio
n.Identify discrepancies or recurring issues and escalate them to senior team members for further analysi
s.Ensure compliance with customer-specific requirements, company policies, and established warranty procedure
s.Participate in continuous improvement initiatives aimed at enhancing warranty processes, data accuracy, and operational efficienc
y.
Expected Results / Performance Measu
resWarranty claims processed accurately and within established deadlin
es.High level of data accuracy and documentation completene
ss.Timely follow-up and resolution of assigned warranty cas
es.Compliance with customer and company warranty requiremen
ts.Reliable support for warranty reporting and cross-functional activiti
es.
Experience / Educat
ion:Bachelor's degree in Engineering, Industrial Engineering, Mechanical Engineering, Business Administration, Supply Chain, or a related fi
eld.2-3years of experience in warranty administration, quality, customer service, manufacturing, or a related function within the automotive or manufacturing industry is prefer
red.
Knowledge and Competen
cies:
Basic understanding of warranty processes and customer require
ments.Basic knowledge of manufacturing and quality sy
stems.Proficiency in Microsoft Office, particularly
Excel.Basic English communication skills (written and verbal), depending on customer require
ments.
SkillsStrong attention to detail and acc
uracy.Analytical and problem-solving s
kills.Good organizational and time management s
kills.Effective verbal and written communic
ation.Ability to work collaboratively in a cross-functional team enviro
nment.Ability to manage multiple tasks while meeting dead
lines.Willingness to learn and adapt to new processes and systems.

📌 Warranty Specialist (Xico)
🏢 Jetour Soueast México
📍 Xico