**Position Title: Customer Support Representative****Location: Remote | Company Location: Dallas, TX (USA)****Work Hours: Central Time Zone - U.S.****Reports To: Regional Operations Manager****About Us**Advanced Asset Management (AAM Living) delivers smart, data‐driven property and asset management solutions across Texas.We specialize in maximizing occupancy, optimizing operations, improving turnover speed, and creating high‐quality resident experiences.Our portfolio spans multifamily, affordable housing, build‐to‐rent, and community‐centric living environments where operational excellence drives financial performance.We are modern, tech‐enabled, people‐centric, and driven by efficiency, transparency, and continuous improvement.
**About the role**:**Key Responsibilities**:- Answer inbound resident calls regarding work orders, general queries, and complaints.
- Accurately log interactions and issues in the property management system.
- Escalate and coordinate unresolved issues to the appropriate departments and track progress until completion.
- Follow up with residents to ensure their concerns have been fully addressed.
- Maintain a high level of professionalism and resident satisfaction.
**Requirements**:- Strong English AND Spanish communication skills (both written and verbal) with a neutral or U.S.friendly accent.
- Excellent grammar, spelling, and professional writing ability.
- Prior experience in customer service (property management experience is a strong plus).
- Comfortable working night shifts aligned with U.S. Central Time Zone.