MISION: This position has the authority and responsibility to halt any process that jeopardizes the safety or health of personnel, causes significant environmental impacts, or compromises product quality in a way that affects our customers, ensuring compliance with the relevant procedures within the Quality System and the SAASS (Environmental, Health, and Safety Management System).

• Report incidents related to safety, quality, or productivity.

• Enforce the Internal Work Regulations.

• Inform the customer of any deviations.

MAIN RESPONSABILITIES:

Responsibility 1: Ensure customer support through their portals.

Responsibility 2: Ensure that specific customer requirements are met.

Responsibility 3: Present the applicable SPC results to the customer.

Responsibility 4: Lead the presentation of customer complaint analyses, as well as the follow-up and implementation of action plans.

Responsibility 5: Provide support and serve as a backup for the APQP Engineer in quality planning, management, and the initial approval of the product and production process (PPAP).

Responsibility 6: Address failures in the field or at the customer's facilities.

Responsibility 7:



Review reports and develop action plans based on key performance indicators.

Responsibility 8: Ensure that all activities comply with the provisions of the Quality Management System, in accordance with the IATF 16949 standard and applicable customer-specific requirements.

Responsibility 9: Report the quality-related costs associated with customer complaints.

Education:

· Bachelor's degree, engineering degree, or related field.

· Quality-related training or certifications (APQP, PPAP, IATF 16949) preferred.

Experiencia Personal

· Minimum of 5 years or more of experience in a similar position in the automotive industry.

Technical skills

· Ability to interpret engineering drawings and technical specifications.

· Familiarity with customer-specific requirements (CSR)

• Core Tools

• Analysis and troubleshooting, including, but not limited to, 5-Why, 7D, 8D, and Ishikawa diagrams

• Knowledge of customer portals

• Knowledge of specific customer requirements

• Knowledge of action plans

• Knowledge of GD&T;

• Knowledge of measuring equipment

• Minitab

• Business English

📌 Customer Quality Engineer/ Automotive Experience / Business English (León de los Aldama)
🏢 Taigene Mexico S.A DE
📍 León de los Aldama