General Support Engineer Mexico - Remote Role OverviewThe L1 Support Engineer serves as the first line of support for analytics users and stakeholders acrossthe platform.
This role focuses on user-facing support, issue triage, documentation, and structuredescalation to senior technical teams.
It is an excellent entry-level opportunity for individuals whocombine strong foundational analytical skills with a genuine passion for customer service, and who areeager to grow within a fast-paced analytics environment.Key Responsibilities• Provide first-level technical support to platform stakeholders and dashboard users• Respond promptly to support requests and troubleshoot common issues• Triage and escalate complex technical issues to senior engineers• Create and maintain support documentation, FAQs, and knowledge base articles• Track support tickets and maintain organized issue tracking• Gather requirements for new dashboard requests and feature enhancements• Conduct training sessions and demos for new users on BI tools• Monitor dashboard performance and availability• Participate in user feedback collection and process improvement initiatives• Assist with user access management and permission requests• Develop proficiency in SQL, Tableau,



and core analytics conceptsRequired Skills• 1-3 years of customer support or technical support experience• 1+ year with BI tools or analytics platforms (or equivalent demonstrated learning ability)• Familiarity with SQL basics and database concepts• Experience working in fast-paced technical environments• Strong problem-solving skills and keen attention to detail• Basic SQL knowledge and ability to write simple queries• Hands-on experience with Tableau or similar BI tools• Understanding of data warehouse and ETL concepts• Basic knowledge of Snowflake and data platforms• Familiarity with ticketing systems and issue-tracking toolsPreferred Skills• Excellent customer service and communication skills• Strong organizational and time management abilities• Patience and empathy when helping users troubleshoot issues• Team player with willingness to learn and grow• Strong work ethic and commitment to quality support• Bilingual capabilities (English and Spanish)• Associate or bachelor's degree in a related field, or equivalent experience• Technical certifications (Tableau, cloud platforms) are a plus

📌 Support Engineer (México)
🏢 TechWish
📍 México