**Summary**:**About the Role**:**#LI-Hybrid****Location**: Mexico City**Key responsibilities**:- Design and deliver engaging live and on-demand training sessions for new marketing automation tools, capabilities, and processes- Create clear, actionable enablement materials—including step-by-step guides, FAQs, and knowledge base articles—focused on journey design and execution- Maintain and evolve a structured enablement curriculum tailored to various user roles and maturity levels- Collaborate with Product Owners, Platform SMEs, and CX Planning teams to identify knowledge gaps and learning opportunities- Establish and manage feedback loops to regularly refine and enhance training content based on user needs and platform evolution- Monitor adoption metrics and user engagement to continuously improve the enablement strategy and measure impact- Host office hours and provide ongoing support to ensure confidence and self-sufficiency among users**Essential requirements**:- 4+ years in marketing technology enablement, training, or instructional design- Experience with Salesforce Marketing Cloud, Marketing Cloud Personalization,
or similar MarTech platforms- Familiarity with digital learning tools- Strong written and verbal communication skills- Ability to translate technical concepts into user-friendly language- Experience working in regulated industries like pharma is a plus- Experience working with foreign markets- Professional English proficiency**Preferred Qualifications**- Bachelor's degree in Marketing, Communications, Learning & Development, or related field- Instructional Design Certification or Training & Development credentials- Familiarity with Agile ways of working, Jira, and Confluence**Commitment to Inclusion**Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.DivisionUSBusiness UnitInnovative MedicinesLocationMexicoSiteINSURGENTESCompany / Legal EntityMX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.Alternative Location 1Dublin (NOCC), IrelandAlternative Location 2Hyderabad (Office), IndiaFunctional AreaMarketingJob TypeFull timeEmployment TypeRegularShift WorkNo**Accessibility and accommodation**:Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.