**About Revolut**People deserve more from their money.More visibility, more control, and more freedom.Since ****, Revolut has been on a mission to deliver just that.Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 70+ million customers get more from their money every day.As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture.In recognition of our outstanding employee experience, we've been certified as a Great Place to Work.So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission.And we're looking for more brilliant people.People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
**About the role**The Revolut Technology team isn't just one of the best in the industry — it's one of the best in the world.And we're proud of it.It's our driving force, our engineFrom building a new fintech backend to creating an award-winning app, there's nothing (and we mean nothing) our tech team can't do.Our Technology team isn't here to fix legacy systems — it's here to build world-class financial products from the ground up.Products that'll be used by millions of people around the worldWe're looking for an IT Support Engineer to be located in Central Time Zone (Mexico City, Colorado, Montana, New Mexico, Utah, Wyoming, Arizona, Kansas, Nebraska, Texas, North and South Dakota, etc.)



who'll be helping our employees with their technology needs throughout their time at Revolut.Ready to go?
Let's get in touch.
**What you'll be doing**- Solving IT requests on a daily basis, ensuring all tickets are closed within SLAs- Resolving emergency or unplanned support activities (fixing meeting room hardware, helping users with urgent laptop issues, etc.)- Supporting new hires through configuring and provisioning laptops, including initial IT set up and ad hoc issues- Retrieving leavers' hardware and managing the hardware lifecycle to decommission or reuse it- Managing any Revolut owned technology, including both office and remote hardware- Identifying improvement opportunities and supporting the Tech Services team with technology or process implementation**What you'll need**- 4+ years of experience working with IT systems, networks, and related technologies (macOS, Chrome, Google Workspace, ticket management via Jira/Atlassian, or similar hardware experience)- Endpoint devices management and incident management experience- Vendor management experience (outsourcing)- Knowledge of best practices in IT administration and system security- Exceptional organisational and time management skills- Strong analytical and problem-solving skills- Good interpersonal and communication skills- Fluency in English**Nice to have**- Experience in tech, finance, or ecommerce**Compensation range**- US: $73,800 - $109,000 gross annually*- Other locations: Compensation will be discussed during the interview process**_ We won't ask for payment or personal financial information during the hiring process._**_ If anyone does ask you for this, it's a scam.Report it immediately._

📌 It Support Engineer (Xico)
🏢 Revolut
📍 Xico