TCS is looking for a Power Platform Support Engineer(Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey, it will be requested to attend office at least 3 day per week)Role overview:The Power Platform Support Engineer keeps the production Power Platform estate — Power Apps, Power Automate, Power Pages, and Dataverse — healthy, available, and trusted, inside a governed Center of Excellence (CoE). This is an operations and support role, not a net-new build role. We are looking for someone who can triage and resolve incidents and service requests against SLA, diagnose why a flow failed or an app broke, untangle authentication and connection issues, monitor platform health before users feel the impact, and support 50+ developers and citizen builders — all while keeping the environment from drifting into technical debt.Skills required:Advanced English communication3+ years supporting or administering Power Platform in a production enterprise environmentStrong troubleshooting instincts: can read a flow’s run history, interpret error messages, reproduce an issue, and isolate root cause instead of guessingPower Automate support depth: authentication and OAuth token issues, connection references, throttling and API limits, retry behavior, and reading failed run outputsCanvas and Model-Driven app troubleshooting: delegation, performance, security roles, and data/permission diagnosisDataverse support: security roles, table and column permissions, business rule behavior, and data integrity issuesCoE Starter Kit familiarity for monitoring and analytics — able to use it to find problems, not just read about itDLP policy awareness: understands how connector classification causes solutions to break, and how to work within policy rather than around itSharePoint Online as a data source and integration target: lists, document libraries, and known performance limitsMain activities & responsibilities:Triage, investigate, and resolve incidents (INC) and service requests (REQ) for Power Apps, Power Automate, Power Pages,



and Dataverse within agreed SLA targetsDiagnose and fix Power Automate flow failures — expired OAuth tokens, broken connection references, throttling and API limits, malformed inputs, and gaps in error handling — and restore service quicklyMonitor platform health through CoE Starter Kit analytics — proactively surfacing failing flows, orphaned apps, over-privileged connections, and capacity risks before they become incidentsManage connections, connection references, and service account / authentication issues, coordinating with Security when OAuth or DLP controls are involvedHandle environment and access operations: access requests, environment provisioning requests, and DLP exception handling within CoE governanceServe as first-line technical support for citizen developers — unblocking them, routing them through the CoE intake pipeline, and escalating without taking the build away from themPerform bug fixes and minor enhancements to existing apps and flows, deploying changes through the established ALM pipeline (Dev > Test > Prod) rather than editing directly in productionTroubleshoot Power BI operational issues — dataset refresh failures, gateway connectivity, and row-level security problemsMaintain the knowledge base: known-error articles, troubleshooting runbooks, and end-user self-help documentationParticipate in root cause analysis and problem management — turning repeat incidents into permanent fixes — and elevate to developers or architects when an issue requires solution redesignWhat we offer to you:Direct contractBenefits above lawTata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.#J-18808-Ljbffr

📌 Power Platform Support Engineer (Jalisco)
🏢 Tata Consultancy Services
📍 Jalisco