Cloud Infrastructure Support Engineer (Tier 3) – NCS & CBIS

Professional Summary

We are seeking an experienced Cloud Infrastructure Support Engineer (Tier 3) to join an international project. This role focuses on supporting mission-critical cloud infrastructure for a integral client in a 100% remote, offshore contract capacity. The successful candidate will work U.S. business hours and collaborate daily with international teams.

Key Responsibilities

- Troubleshoot and resolve complex cloud infrastructure issues within production environments.
- Provide support for and optimize containerized platforms, including Kubernetes, Red Hat OpenShift, and OpenStack.
- Conduct Root Cause Analysis (RCA) for high-severity incidents to identify underlying problems.
- Develop and maintain automation scripts primarily using Python and Ansible.
- Serve as a Tier 3 escalation point, committed to ensuring high service availability and customer satisfaction.

Technical Requirements (Must-have)

- Hands-on experience with Nokia Container Services (NCS)



and CloudBand Infrastructure Software (CBIS) is essential.
- Strong experience with the following technologies and practices:
- Kubernetes
- Red Hat OpenShift
- OpenStack
- Linux (specifically Red Hat/CentOS distributions)
- Root Cause Analysis (RCA)
- Python and/or Ansible for automation
- Complex troubleshooting in cloud infrastructure environments

- Proven experience supporting production environments as a Tier 3/L3 Engineer or equivalent.
- Fluent English (spoken and written) is required for daily international collaboration.

Desired Skills (Nice-to-have)

(No explicit nice-to-have skills were mentioned in the job description.)

Benefits

- 100% Remote work environment.
- Opportunity to work on an Offshore Project.
- Work schedule aligned with U.S. Time Zone business hours.
- Competitive monthly salary: USD 3,800–4,000.

📌 Cloud Infrastructure Support Engineer – NCS & CBIS (México)
🏢 MSI Technologies
📍 México