About Certifix

Certifix is a growing U.S.-based technology company with offices across the United States. We are expanding internationally by opening our new Guadalajara office and are seeking a talented IT professional to join our team.

This is a unique opportunity to become part of the founding IT team for our Guadalajara office while working closely with our experienced IT department in Anaheim, California.

Position Overview

As a Bilingual IT Support Specialist, you will provide remote technical support to Certifix employees and operators throughout the United States. You will work directly with our Anaheim IT team, receive hands-on training on our proprietary systems, and help support the technology that powers our nationwide operations.

Responsibilities

- Provide remote technical support to Certifix employees and field operators across the United States.
- Troubleshoot Windows computers, printers, scanners, signature pads, webcams, networking equipment, and other peripherals.
- Install, configure, and maintain computer hardware and software.
- Assist with user account creation, password resets, and access management.
- Help deploy and support Certifix proprietary software and technology solutions.
- Document technical issues and resolutions using internal support systems.
- Assist with equipment inventory, testing, and configuration.




- Collaborate daily with the Anaheim IT team to resolve technical issues and improve internal processes.
- Support the technology needs of the Guadalajara office as it continues to grow.

Qualifications

- Fluent in English and Spanish (spoken and written).
- Experience supporting Windows-based computers and Microsoft Office.
- Strong troubleshooting and problem-solving skills.
- Basic knowledge of networking, printers, and computer hardware.
- Excellent communication and customer service skills.
- Organized, detail-oriented, and eager to learn.
- Previous IT support or help desk experience is preferred.

What We Offer

- Competitive salary.
- Statutory benefits.
- Ongoing training from our U.S.-based IT team.
- Modern office environment in Guadalajara.
- Career advancement opportunities within a growing international company.
- Opportunity to help build and grow our Guadalajara technology team from the ground up.

Why Join Certifix?

This is more than a traditional IT support role. You'll work alongside our experienced U.S. IT team, gain exposure to enterprise technology, and play a key role in building Certifix's long-term technology operations in Guadalajara.

Job Type: Full-time

Pay: $20,000.00 - $28,000.00 per month

Work Location: In person

📌 Bilingual Technical Support & Systems Specialist (México)
🏢 Certifix México
📍 México