This position is responsible for assisting auto insurance companies with

procurement of vehicle titles, title paperwork, and working with financial institutions and

vehicle owners.

DUTIES, RESPONSIBILITIES AND STRATEGIES DEVELOPED

Responsible for what is described in the list below, in addition to any other

responsibilities that may be added due to the growth or needs of the operation:

● Opening/scanning mail received

● Call queue (ability to answer basic TP questions, give claim updates and direct

caller to correct party/team if applicable

● Total Loss Packets (create and send all documents required per state guidelines)

● Initial Lien Holder calls (Calls are to secure payoff information, Letters of

Guarantee and Copy of Title)

● Initial calls to owners/insureds (these are customer specific tasks and it used to

inform owner of packet that will be sent to them)

● Follow-up calls to owners/insureds to follow-up on needed documents or

corrected documents needed

● Follow-up calls to Lien Holders (for documents listed above in the initial call)

● Will send out revised packets to the owners/insureds as needed

● Will be held to the internal cycle times and other auditable criteria

● Mail Approvals -Reviewing all mail to ensure that documents are compliant per

State guidelines





● Launch the "Okay to Pay" the owner/insured to the Insurance company after final

review of file for compliance

● Will monitor and work a shared inbox to ensure the tasks and directives are

addressed and completed per company policy, timelines and contractual

obligation.

REQUIREMENTS:

● 100% bilingual English-Spanish

● +6 months of office customer service experience

● Proficient in basic office equipment and with Microsoft products

● Ability to identify/analyze vehicle title documents within company and State

guidelines

● Ability to work closely with State DMV's and Lien Holder entities

● Problem solver

● Ability to multi-task

● Ability to work in a fast-paced environment

● Excellent communication skills -- written and verbal

● Excellent customer service skills and attitude

● Basic math skills

● Ability to delegate/prioritize work flow

● Ability to work independently or in a team environment

● Ability to read/write in English fluently and effectively

● Valid driver's license

● Occasional overtime as needed

Sueldo: $12,000.00 - $13,250.00 al mes

Incentivos:

- Bebidas gratis
- Caja de ahorro
- Descuento de empleados
- Estacionamiento de la empresa
- Seguro de vida

Lugar de trabajo: Empleo presencial

📌 Customer Service Agent - Processor - Back Office (México)
🏢 GGA Solutions
📍 México