Who You Are

- You have a strong administrative foundation: calendar and inbox management, document organization, contracts, proposals, quotes, and invoices — and you follow through without being chased.
- You've coordinated logistics with vendors, venues, contractors, or third-party partners and can manage moving pieces across multiple stakeholders.
- You walk into ambiguous situations and create structure. You are proactive and detail-obsessed — you see what needs to happen and move on it before you're asked.
- You stay calm under pressure. This role supports a live-event production environment where timelines are firm and details matter.
- You’re a strong communicator who can be the bridge between a sales team and an operations/production team.
- Hint: On your first interview, mention which SCORE value you most align with at the end of the interview for huge bonus points.

Role Requirements:

- Minimum of 1 year experience in event coordination, event administration, event operations, or production support end-to-end, not just day-of execution
- 2+ years working with clients from the United States, UK, Canada, or Australia
- Must speak and write fluent English
- Proficiency with CRM, inventory, or production management platforms, event management tools, and QuickBooks; ability to learn new systems quickly
- Experience in GoHighLevel is a plus but not required
- Reliable internet connection with a backup; ability to work scheduled remote hours consistently. (Minimum: Download Speed +20 MB / Upload Speed 5 MB)
- A Computer:
- At least 8GB of RAM and an Intel Core 8th generation processor or higher, or AMD Ryzen 2000 series or higher
- Operating system: Windows 11 or higher / macOS 13 or higher
- Working camera and microphone

Responsibilities:





- Own the post-sale operations handoff — receive client files from the sales team 2–4 weeks before each event and become the client's primary point of contact through the event.
- Gather all outstanding events details from clients (missing information, rider requirements, etc.).
- Confirm labor for each show — crew, freelancers, and 1099 contractors — well in advance of the event.
- Coordinate with vendors, venues, contractors, and warehouse/on-site staff to confirm logistics, timelines, and deliverables, including ensuring gear and equipment are prepped, packed, and loaded.
- Build and maintain detailed event timelines and run-of-show documents so every stakeholder knows exactly what's happening and when.
- Manage and keep the CRM up-to-date: leads, pipelines, client records, follow-up reminders, and event status.
- Issue invoices and manage client follow-ups post-sale.
- Manage inbox, scheduling, meeting notes, and day-to-day administrative tasks that keep the operation running smoothly so the owner and key team members are booked correctly for events and pickups.
- Support payroll — track hours and contractor payments alongside with the bookkeeper and QuickBooks.
- Help document and update SOPs as processes evolve and new systems are rolled out.
- Handle post-event follow-up.

Desired but not required:

- Background in AV production, live events, or corporate event production.
- Experience building SOPs from scratch in a growing business.
- Experience coordinating 1099 contractors or freelance crews.

Perks & Benefits

Effective immediately

- 7 paid company holidays
- Company social events & game nights
- Bi-monthly team training

After 3 months

- 1 local holiday choice per year
- $100/year professional development allowance
- One-time $50 workspace reimbursement
- 10 days PTO / 3 sick days per year

After 1 year

- Healthcare reimbursement up to $50/month (eligible expenses)
- An additional one-time $50 workspace reimbursement
- Possible year-end bonus (company discretion)

Job Type: Full-time

Pay: $13,856.67 - $20,785.65 per month

Work Location: Remote

📌 Remote Operations Coordinator (Event Production) (México)
🏢 YourStartupOperations
📍 México