Our Top Requirement & Concern is "Communication Skills".

The candidates that will be considered are the ones that have the following:

- Excellent English communications skills
- Good vocabulary
- Friendly personality
- Someone that can be clear over the phone, patient, and loves to troubleshoot technical issues.
- During working hours, you are expected to remain on camera, and your system will be monitored remotely.

Please record & attach (or link) an video recording (up to 5 minutes) where you review/discuss your background and experience. This will help us narrow down the right candidate. Email your video recording, along with your resume to: [email protected]

Candidates that DO NOT submit an video recording & resume, will not be considered for this job.

Position Overview

We are looking for an experienced Tier 2 MSP Support Engineer to join our Managed Services team. This role is responsible for handling escalated technical issues, supporting client environments, and assisting Tier 1 technicians with advanced troubleshooting.

The idóneo candidate has prior MSP experience, strong technical troubleshooting skills, experience with ConnectWise, and excellent English communication skills supporting U.S.-based clients.

This is not an entry-level position. Candidates should be comfortable working independently in a fast-paced MSP environment while managing multiple client issues and priorities.

Responsibilities

- Handle escalated support tickets from Tier 1 technicians
- Troubleshoot Windows, Microsoft 365, networking, and server-related issues
- Support Windows 10/11, Windows Server, and Mac environments
- Manage Microsoft 365 accounts, permissions, MFA, and user support
- Troubleshoot networking, VPN, firewall, and Wi-Fi issues
- Support backup, disaster recovery, and cybersecurity tools
- Document work clearly within ConnectWise
- Provide professional remote support to U.S.-based clients
- Assist with incoming support calls when needed

Required Qualifications





- 3+ years of IT support experience
- MSP experience required
- Experience with ConnectWise and RMM tools
- Strong knowledge of:
- Microsoft 365
- Windows 10/11
- Windows Server
- Active Directory
- Networking fundamentals
- Excellent verbal and written English communication skills
- Strong troubleshooting and customer service skills
- Ability to work independently and manage multiple priorities

Preferred Qualifications

- Experience supporting dental or medical offices
- Experience with cybersecurity tools such as SentinelOne or Huntress
- Experience with SonicWall, UniFi, or Meraki
- PowerShell or scripting experience
- Technical certifications are a plus

Join the Veritaz IT Solutions Team!

Veritaz IT Solutions is a successful, rapidly growing MSP based in Boston, MA. We connect talented, driven innovators with superior technology solutions. We’re looking for passionate professionals who thrive in collaborative team environments and want to push their technical boundaries.

What’s In It For You?

- Broad Tech Exposure: Fast-paced MSP environment dealing with diverse, modern tech stacks.
- Upward Mobility: Proven paths for promotion into Tier 3, Engineering, or Security tracks.
- Innovation-Driven: Deep dive into modern cloud and cybersecurity frameworks.
- Strong Team Culture: Work alongside highly skilled peers who value collaboration.

Learn more about our mission and team at https://veritazits.com/

Job Type: Full-time

Pay: $86.70 - $121.38 per hour

Application Question(s):

- Do you have ConnectWise experience?

- What do you enjoy most about working within an MSP environment? And, how many years of experience do you have working at an MSP?

- Candidates that DO NOT submit an video recording & resume, will not be considered for this job.

Please record & attach (or link) an video recording (up to 5 minutes) where you review/discuss your background and experience. This will help us narrow down the right candidate. Email your video recording, along with your resume to: [email protected]

Work Location: Remote

📌 Tier 2 MSP Support Engineer (México)
🏢 Veritas IT Solutions
📍 México