Position Overview

We are seeking a highly experienced Senior ServiceNow Developer to join our team and support the design, development, and optimization of enterprise-grade solutions on the ServiceNow platform.
This role requires deep technical expertise, strong understanding of ITSM processes, and the ability to collaborate effectively with general stakeholders in a fast-paced, regulated environment.

Role Details

- Position Title: Senior ServiceNow Developer

- Employment Type: Full-time (40 hours per week)

- Work Schedule: Monday to Friday, 8:00 AM – 5:00 PM

- Holiday Schedule: United States holidays

- Contract Duration: 12 months (estimated)

- Start Date: ASAP

- Language Requirement: Advanced English

- Education: Bachelor’s degree in Computer Science, Engineering, or a related discipline

- Professional Experience: Minimum of 7 years of relevant experience

Key Responsibilities

- Lead the design, development, and implementation of ServiceNow applications, modules, and workflows in alignment with business and IT objectives.

- Develop and maintain custom ServiceNow components, including:

- Business Rules

- UI Policies

- UI Scripts

- Client Scripts

- Notifications

- Design and support integrations using REST and SOAP APIs to ensure seamless interoperability with external systems.

- Configure, enhance, and maintain core ServiceNow modules, including:

- Incident Management

- Problem Management

- Change Management

- Service Catalog





- Ensure all implementations comply with internal security standards, governance policies, and ITIL best practices.

- Plan and execute platform upgrades while ensuring system stability, performance, and scalability.

- Partner with ITSM process owners and business stakeholders to gather requirements and translate them into clear technical specifications.

- Provide advanced technical support, troubleshooting, and root-cause analysis for ServiceNow-related issues.

- Collaborate with cross-functional and geographically distributed teams to ensure timely and successful project delivery.

Required / Preferred ServiceNow Certifications

- Certified Technical Architect (CTA)

- Certified Application Developer (CAD)

- Certified Implementation Specialist (CIS) in:

- Cloud Provisioning

- Discovery

- Event Management

- Service Mapping

- Micro-Certifications (Preferred):

- Flow Designer

- IntegrationHub

- App Engine Studio

- Predictive Intelligence

Professional Profile

- Demonstrated experience delivering complex ServiceNow implementations in large-scale or enterprise environments.

- Strong communication skills with the ability to engage effectively with technical and non-technical stakeholders.

- Proven ability to work independently while maintaining a high level of accountability and ownership.

- Experience operating in international, distributed teams and supporting US-based business operations.

📌 ServiceNow Developer (Ciudad de México)
🏢 Sqdm
📍 Ciudad de México