Assists clients with business solution definition as well as campaign management and business intelligence tools and/or processes through all or some of the following ways:
Fully understands details of client's data and Acxiom's marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data.
Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness.
Provides data, analysis and recommendations to support multiple technical operations and ensure client satisfaction.

Researches, trouble shoots, administers application administration, conducts application user training, and code changes

Point-of-contact for clients with business solution definition through campaign management and business intelligence tools and/or processes.
Various processes associated with Acxiom Executed Campaign, Custom Client Reports and Datamart Build services such as the Data Mart build process, reporting and analytics and the campaign execution process.

Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction, and cost effectiveness.



Ensures compliance with established procedures, project requirements and service level agreements through audits.

Provides consultation, support, communication and training to teams and clients on campaign management tools and / or processes.
Liaisons with multi-channel partners, providing question support and new set up for transfer and encryption.
Provides assistance to requested ad hoc projects.
Provides issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues.
Constructs and/or enhances data documentation as needed. Investigates and advises clients on potential processing efficiencies, redundancies and/or optimum use of data. Documents and conducts performance monitoring and tuning for user applications and environments:
Typically requires a minimum of 2 years of related experience with a Bachelor's degree; or 3 no experience and a Master's degree; Strong understanding of relational database design and application
SQL / PL –SQL, Perl, Shell Scripting, Campaign Management Tools, Business Intelligence Tools, ETL Tools, UNIX / LINUX

Knowledge of Information Technology practices

📌 Support Analyst | REMOTE, PART TIME (Ciudad de México)
🏢 Acxiom
📍 Ciudad de México