Company Overview
DiDi General Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
Being part of the Driver Growth Operations team will give you the unique opportunity to build and optimize the supply engine of the leading mobility platform. In this role, you will help transform Driver Management into a high-impact, scalable supply capabilities model across Spanish-Speaking LatAm. Our team builds data-driven acquisition and engagement systems that structurally improve user lifecycles, boost lifetime value, and increase platform preference.
This role owns how deep our community programs can go in shaping the driver experience, and how many drivers get the chance to feel it. We believe deeply in what these programs create: a genuine sense of connection between drivers and the platform that goes beyond any single trip. Your job is to amplify that reach:



identifying the right driver profile across our markets, and expanding the experience to more of our driver base through a deep understanding of driver needs that proves scalable growth. Driver profile & journey: Define what the ideal driver looks like in each market, and follow their path from invitation to getting started, so you can spot where interested drivers drop off.
Expansion planning: Spend real time with drivers and local teams in-market, and turn what you learn into direct product improvements that shape the driver experience.
3+ years of professional experience in operations, growth, or analytics roles, with demonstrated independent ownership of end-to-end projects.
~ Advanced analytical skills, including spreadsheets, data automation, modeling, and database manipulation. SQL is a must, used independently and daily to pull and validate your own data.
~ Experience taking full ownership of a BPO's operational outcomes, holding them to a high bar on quality, results, and deadlines.
~ A/B testing experience is a must, along with turning user research (interviews, focus groups, sampling) into concrete program or product recommendations, with working familiarity with basic statistical concepts such as significance testing.
~ Claude, Gemini) to speed up analysis, reporting, and structured thinking. Fluency in Spanish and professional working English.
~ We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
We believe in integrity – Integrity is at the very core of our business.

📌 Operations Analyst, Driver (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México