Company Overview
DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with versátil work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
You will be expected to contribute to OKR performance tracking, lead product discovery, and analyze data to identify correlations and root causes. Additionally, you will propose solutions to optimize CX channel operations, improving performance and making them more actionable for internal stakeholders, while ensuring system configurations align with business needs.
System configurations: Ensure accurate system configuration and collaborate with UX writing teams on customer-facing solutions.
Support usability testing and customer validation activities.
Ensure customer-centric principles are embedded in product development.
Collaborate closely with product managers and cross-functional teams to streamline workflows and boost efficiency.




Analyze current operations, processes, and workflows through in-depth analysis, research, benchmarking, and in-app tests. Investigate data to uncover root causes of business issues, supporting the prioritization of solutions. Recommend enhancements to improve team productivity and optimize the overall product development process.
Data Analysis & Reporting: Analyze product performance metrics and provide actionable insights to business and product teams. Address bottlenecks in the product development pipeline and actively engage in meetings, global squads, and workshops with senior stakeholders to offer valuable insights and aid in decision-making.
Support Strategic Decision Making: Collaborate with senior leadership to provide data-driven insights, enabling strategic decisions related to product portfolios, resource allocation, and priorities.
Bachelor degree in a quantitative discipline: engineering, economics, technology or related fields 5+ year of previous experience inproduct operations and/or user experience /research, data analytics, business insights,
~1+ Experience in Fintech sector is a PLUS Programming-related, databases and data processing knowledge and experience.
~ Excel is mandatory. Advanced SQL and Phyton knoweldge is required.
~ Strong skills and knowledge in data visualization tools (such as Tableau, Power BI, DataStudio)
~ General knowledge of user experience (UI, UX) Knowledge in experimental design (such as A/B experiments)
~ Fluent Business English and Spanish (mandatory); Business Mandarin (a plus).
~ We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven.

📌 Product Director (Mandarin-Speaking) (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México