Support Analyst – Client Support (Axiom SL)

Reporting to the Client Support Manager, the Support Analyst will ensure clients receive reliable, high‑quality support for Nasdaq’s Axiom SL regulatory reporting solutions. The role requires a proactive, analytical mindset and strong client‑focus, working across global teams in a fast‑paced fintech environment.

Responsibilities Provide first‑line, expert functional support for Axiom SL products, resolving client issues efficiently via case management tools, email, and virtual meetings. Investigate, reproduce, and analyze client‑reported issues, delivering workarounds or collaborating with development teams for permanent fixes. Act as the primary point of contact for client issue resolution, working closely with Customer Success, Product, and Delivery teams to share insights and drive improvements. Manage ongoing communication with clients, providing clear updates and ensuring timely resolution aligned with client expectations. Build and maintain domain expertise across one or more Axiom SL solutions, contributing to internal documentation, reporting, and support process improvements. Qualifications Bachelor’s degree in Finance, Economics, Mathematics, Computer Science, or equivalent experience. 3–5 years of experience in client‑facing support, business analysis, or first‑line application support, ideally in financial or regulatory environments.



Solid understanding of regulatory reporting concepts and processes within banks or financial institutions; exposure to capital, liquidity, or disclosure reporting is a plus. Strong problem‑solving skills, attention to detail, and ability to work independently in a dynamic, deadline‑driven environment. Confident communicator, comfortable working with integral teams and clients across multiple time zones. Nice to Have Hands‑on experience with Axiom SL / Controller View (CV9 or CV10). Working knowledge of SQL (Oracle or Microsoft SQL Server) and advanced Excel. Familiarity with XBRL and multi-tier support models. Location & Work Environment

This position will be located in Mexico City and offers a hybrid work environment with at least 3 days a week in‑office. Flexibility and accessibility are provided for qualified candidates.

Benefits & Rewards

We offer a competitive, well‑rounded rewards package that supports you and your family, inside and outside of work. In addition to base pay, we provide short‑term incentives (bonus or commission) and long‑term incentives (equity) where applicable.

Equal Opportunity Employer

Nasdaq is an equal‑opportunity employer. We welcome people from all backgrounds and identities. If you need any accommodation during the hiring process, please let us know. #J-18808-Ljbffr

📌 Senior analyst - client support, axiomsl, fintech (Ciudad de México)
🏢 Nasdaq
📍 Ciudad de México