Position Summary

The Service Now Senior Developer is responsible for the design, development, and implementation of solutions within the Service Now platform. This role involves advanced customization, integration, and maintenance of the Service Now environment to ensure optimal performance and alignment with business requirements.

Primary Accountabilities Service Now Development and Customization Design, develop, and implement complex solutions, including custom applications, workflows, integrations, and automations. Perform advanced customization of UI policies, client scripts, business rules, and script includes. Develop and maintain integrations with other enterprise systems using REST APIs, SOAP APIs, and other methods. Ensure code quality, maintainability, and adherence to Service Now best practices and coding standards. Conduct thorough testing and debugging of applications and integrations. Technical Leadership Provide guidance and mentorship to junior developers. Participate in code reviews to maintain quality and consistency. Contribute to the development and maintenance of Service Now development standards and best practices. Stay up‑to‑date on the latest Service Now features, releases, and technologies. Collaboration and Communication Work closely with business analysts, stakeholders, and IT teams to gather requirements and translate them into technical solutions. Communicate effectively with both technical and non‑technical stakeholders. Participate in agile development processes, including sprint planning, weekly stand‑ups, and sprint reviews. Operational Support Provide support for Service Now requests, incidents, changes, and problems. Perform root cause analysis and implement corrective actions.



Monitor performance and identify areas for optimization. Required Qualifications Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience. 5+ years of experience in Service Now development and implementation. Strong architectural understanding of Common Service Data Model (CSDM) and Service Portfolio Management (SPM). Proficiency in Java Script, HTML, CSS, and other web technologies. Experience with Service Now APIs and integration methods. Expertise in implementing and optimizing ITIL‑aligned processes. Excellent problem‑solving, analytical, communication, and interpersonal skills. Specific Technical Skills Needed Experience in ITOM or ITAM (HAM and SAM) implementation. Extensive experience with Service Now scripting, workflows, and integrations. Service Now Administration and new application implementation. Proficiency in Service Now Security and Access Control (ACLs / Roles). Individual Competencies Integrity – Takes responsibility for actions and tells the truth. Teamwork – Works cooperatively with others to achieve objectives. Adaptable – Responds to change with a positive attitude. Innovative – Develops and supports new and improved methods. Curious – Seeks new knowledge and listens to others. Analytical and Critical Thinking – Uses a logical approach to problem‑solving. Problem Solving – Gathers and analyzes information to generate solutions. Safety – Supports a safe work environment by following safety rules and regulations. Equal Opportunity Employer

We are an Equal Opportunity Employer, including disability/vets. If you need accommodations completing the job application, please contact recruiting@ or call . #J-18808-Ljbffr

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