Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.
In addition, we provide products and services to protect life's other most important assets: our homes and digital identities.
Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries.
Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.
The Role
As an Inside Customer Success Rep you represent the face of the company and will primarily work with large and medium‐sized customers.
You will build and maintain strong customer relationships while resolving customer issues.
The Inside Customer Success Rep must plan and execute daily and weekly required activities, be adept at multi‐tasking, work within a team and collaborate with other departments to drive successful business outcomes for both the customer and Solera‐Omnitracs.
In this role you will use and/or learn new communication and automation tools, handle conflict resolution, and thrive in a fast‐paced, change‐heavy environment.
The idóneo candidate is goal‐oriented, detail oriented, dedicated, hard‐working and maintains a positive attitude.
What You'll Do
Engage professionally with customers through multiple channels (inbound calls, outbound calls, email)
Understand and manage a subset of customer accounts
Drive customer retention by fostering relationships and loyalty




Use active listening to promptly answer customer queries and concerns
Work closely with the account manager to compose joint success plans, outlining objectives, timelines and removing barriers to business value
Explain Omnitracs platform capabilities to businesses of all types – long haul transportation, last mile, ready‐mix, and more
Manage customer cases to completion as escalated by the customer or internal teams
Act as an escalation point for the Customer Success front line
Take impeccable notes and stay organized through the CRM
Mitigate escalations and resolve customer issues
Guide users through navigating the company site or using products and services
Advocate for the customer and be the voice of the customer
Hold and lead recurrent customer business meetings
Collaborate with other departments to resolve customer‐related matters
Continue development by learning industry news, ELD mandates, transport issues and Updates to Omnitracs products and services
Ensure team goals, KPIs and deadlines are met
Perform other duties and responsibilities as assigned
What You'll Bring
Experience in a Customer Success environment
Familiarity with DOT/FMCSA/CSA regulations is a plus




Results‐oriented with strong problem‐solving skills
Exceptional customer‐facing skills and ability to quickly understand customer needs
Team‐oriented and able to build and maintain strong inter‐team and inter‐departmental relationships
Excellent verbal and written English communication skills
Excellent presentation skills
Excellent consultative skills
Ability to adapt to and learn new applications and platforms
Ability to work independently with minimal direction
Ability to address and resolve customer issues independently
Ability to prioritize projects and elevate issues appropriately
Excellent organizational, multitasking and time‐management skills
Intermediate to advanced understanding of Salesforce; Five9 is a plus
Willingness to learn and use coaching feedback to improve
Strong relationship‐building skills
French speaker is a plus
Qualifications
Education: Bachelor's degree or equivalent work experience and technical certifications
Experience: 3+ years in customer success, account management, sales, or consulting
It is impossible to list every requirement for or responsibility of any position.
Similarly, we cannot identify all the skills a position may require since job responsibilities and the company's needs may change over time.
Therefore, the above job description is not comprehensive or exhaustive.
The company reserves the right to adjust, add to or eliminate any aspect of the description and to require employees to undertake additional or different job responsibilities when necessary to meet business needs.
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📌 Inside Customer Success Representative (Xico)
🏢 Solera Holdings
📍 Xico