The Role
Ensure the stability, availability, resilience, and reliability of SAP processes, primarily financial processes (FI), guaranteeing that batch and online processes run according to schedule and business objectives, with traceability, evidence, proactive monitoring, and failure recovery, while leading operations under AMS, SRE, and continuous improvement principles.

1. Reliability, Incident, and AMS Operations Management

Lead the management of critical SAP incidents and major problems , ensuring root cause analysis (RCA) and remediation plans.

Oversee the execution and reliability of SAP jobs and process chains (financial, accounting, and operational), in coordination with SAP Basis.

Ensure the correct operation of SAP FI processes :

General Ledger (GL)

Accounts Payable (AP)

Accounts Receivable (AR)

Asset Accounting (AA)

Financial close processes

Ensure proper ticket management in ServiceNow / Jira , including prioritization, escalation, and evidence‑based closure.

Define and validate communication and escalation criteria with business and IT stakeholders.

2. SAP Reliability Engineering and Advanced Functional Analysis

Apply Site Reliability Engineering principles within SAP environments:

Stability of critical business processes

Reduction of recurring incidents and reprocessing

Operational automation

Analyze complex failures impacting SAP FI and integrated modules.

Validate end‑to‑end financial and operational process flows.

Lead post‑incident reviews and propose structural SAP improvements.

3. Functional Leadership and Cross‑Functional Coordination

Act as the SAP functional lead for the AMS service , guiding functional consultants and support teams.

Coordinate with:

SAP Basis teams

ABAP development teams

System integrators

Business areas (Finance, Accounting, Procurement, Sales)

Supervise vendor and SAP partner activities.

Ensure alignment between business requirements, SAP configuration, and production operations.





Participate in release planning, change windows, and post‑deployment stabilization.

4. SAP Platform and Functional Modules

Provide expert functional leadership in SAP FI (primary module) .

Provide functional support and impact analysis across integrated modules such as:

CO

MM

SD

AA

Validate functional configurations, system parameters, and business rules.

Ensure proper integration between SAP modules and external systems.

Support functional impact assessments related to incidents and changes.

5. Monitoring, Batch Processing, and Service Continuity

Oversee monitoring strategies for critical SAP processes.

Validate execution of batch processes, financial closes, and recurring SAP jobs .

Coordinate with SAP Basis on:

Performance issues

Dumps

Spool management

Lock situations

Ensure compliance with service continuity and recovery policies.

6. Documentation, Continuous Improvement, and AMS Governance

Maintain up‑to‑date functional and operational documentation, including:

SAP process documentation

End‑to‑end flow diagrams

Operational procedures

Postmortems

Identify improvement opportunities related to stability, efficiency, and financial controls.

Promote standardization and SAP functional best practices.

Ensure compliance with IT governance, audit, and internal control requirements.

Who You Are
Required Knowledge and Skills

Technical / Functional Knowledge

SAP FI (expert level): GL, AP, AR, AA, financial closing

Integrated SAP modules (desired): CO, MM, SD

SAP operations within AMS environments

SAP batch processing and monitoring

ITSM tools:



ServiceNow, Jira

SAP integrations with external systems

Strong financial and accounting process knowledge

Soft Skills

Functional leadership and decision‑making under pressure.

Clear communication with finance stakeholders and technical teams.

Structured analysis and resolution of complex issues.

Organization and prioritization in 24/7 operational environments.

Collaborative mindset and cross‑functional influence.

Strong focus on stability, results, and continuous improvement.

Education and Certifications

Bachelor’s or Engineering degree in Systems, Computer Science, Accounting, Finance, Business Administration or related fields.

Preferred: SAP FI certifications, ITIL/ITSM, experience related to audit, compliance, or SAP internal controls.

Experience

Senior Lead profile: 5+ years of experience working with SAP, with primary focus on SAP FI.

Proven experience in production support, AMS services, critical incident management, cross‑module SAP integration.

Preferred:

Experience in retail / El Palacio de Hierro

Participation in SAP implementations, rollouts, or stabilization phases

Availability for 24/7 operations, on‑call rotations, and change windows.

Experience leading SAP functional teams

Work Model

24/7 service, including on‑call rotations and release windows.

Remote work model.

Language

Spanish: Fluent

English: Basic to intermediate (technical)

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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📌 Senior Lead – SAP Site Reliability Engineer (FI) - AMS (Ciudad de México)
🏢 Kyndryl
📍 Ciudad de México