About Boldr

Boldr is the first general B-Corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities around the world

We are a global team, united by our desire to connect diverse people with common values for boldr impact.

We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner

Values

Meaningful connections start with AUTHENTICITY

We do our best work by being CURIOUS

We grow by remaining DYNAMIC

Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE

At the heart of great partnerships we'll always find EMPATHY

Role
As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

Why We Want You
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

What Will You Do

Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy,



and professionalism

Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved

Ensure proper and timely escalation of issues to meet internal and external expectations

Identify opportunities and recommendations for continuous process improvement

Deliver service excellence and maximize customer service and satisfaction

Work with the external team to stay updated on product and service knowledge

What We’ll Like About You

Curious and authentic, just like us! #beboldr

An analytical and critical thinker, with an eye for even the most minute of details

Passionate about client satisfaction

Requirements
You have...

6 months to 1 year of customer service experience (may it be email, phone, or chat support)

Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications

Excellent reading comprehension, verbal, and written communication skills

Strong and effective phone contact handling skills

An ability to understand and communicate complex ideas to customers, both verbally and in written form

Aptitude to quickly learn and navigate new technology, systems, and applications

Ability to accept feedback gracefully and with an open mind

Intermediate understanding of common Customer Experience best practices

Customer orientation and ability to adapt/respond to different types of characters

#J-18808-Ljbffr

📌 Customer Advocate (Project-based) (Sinaloa)
🏢 Boldr
📍 Sinaloa