What you’ll do: Job Summary
Provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton’s manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks.
Job Responsibilities: Fulfill order management related activities for distributors
Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)
Identify and implement process improvements
Maintain daily usage of the Customer 360 tool
Change notice management
Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
Ability to handle high-pressure, fast-paced environment requiring diligence to detail
Proven analytical and critical thinking skills
Ability to constructively manage conflicts and discrepancies towards positive resolution
Prioritizing customer demand to assist with improved product flow
Work with finance team to resolve customer credit requests
Strategic Accounts Management
Back Order and Back Log Analysis
Correct assignment for other Divisions request
Portal web maintenance
Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.




Qualifications: Education level required: Bachelor degree necessary.
Years and area of experience required: Minimum 1 year customer interaction/support experience.
Technical knowledge: Knowledge of CRM software and SAP or VISTA
Strong knowledge of Microsoft Office (word, excel, email, internet)
Strong written and verbal communication skills
Intermediate English proficiency, able to maintain effective business conversations.
Soft skills: Drive for results
Makes Decisions & Solves Problems
Demonstrates a Collaborative Style
Promotes and Champions Change
Business Acumen
Pursues personal development
Team work
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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📌 Customer Service Representative (Santiago Mexquititlán Barrio 1ro.)
🏢 Eaton
📍 Santiago Mexquititlán Barrio 1ro.