Job Summary
Technical and operational support for all manufacturing processes related to computer or automation equipment, in particular Servo and Engraving equipment.

Essential Functions

Be an expert in the use of spell/cam software systems and in everything related to the spell/cam work cell equipment

Monitor, test and troubleshoot spell/cam automation cells (computers, peripherals, CNC machines and ergonomics)

Support and troubleshooting of spell/cam parameters for different styles

Test and confirm that changes to the work cell software were applied correctly

Install, maintain, troubleshoot and upgrade the hardware and software of the spell/cam cells, engraving servomechanisms and desktop devices

Support and maintenance to user requirements, including troubleshooting and operator IT training

Develop and maintain detailed documentation of the cell configuration as well as its security and IT infrastructure

Work with a team of people to automate tasks,



improve processes, and develop management standards as required

Work closely with the spell/cam system manager at the corporate level

Work closely with other technical departments

Maintain professionalism and a positive attitude as well as appropriate behavior within the facility

Specialized Knowledge/Skills

Advanced Visual Programming Languages (Python, Perl, C++), Web, Scripts and Macros

Desktops and peripherals support troubleshooting.

Windows Server and Linux OS

Windows and MS Office suites knowledge

Detail oriented

Education/Experience

Computer Engineering (Technical Support or Programming), Mechatronics (Automation) technician.

2+ years as a Computer Support Technician (manufacturing environment preferred)

Bilingual English/Spanish

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📌 IT & CIM Support Technician (Sinaloa)
🏢 Balfour
📍 Sinaloa