We're looking for customer-focused professionals who genuinely enjoy helping people. If you're an excellent communicator, remain calm under pressure, and enjoy solving problems, we'd love to hear from you.

In this role, you'll be the first point of contact for customers, providing friendly, professional support while delivering an exceptional customer experience. Although call volumes are moderate, every interaction matters, and we're looking for someone who treats every customer with patience, empathy, and professionalism.

This is an excellent opportunity for someone who thrives in a remote environment, takes ownership of their work, and enjoys being part of a growing team.

What You'll Do

Answer inbound customer inquiries professionally and efficiently

Resolve customer questions while providing an exceptional experience

Accurately document every customer interaction

Navigate multiple systems while assisting customers

Follow established procedures and quality standards

Escalate complex issues when necessary

Maintain professionalism during every interaction

Meet quality, attendance, and productivity expectations

Schedule

Operating hours currently between 1:00 PM and 9:00 PM EST

Seven days per week

Rotating days off

Schedule subject to business needs

Compensation

$5.75 USD per hour

Paid weekly (in arrears)





Independent Contractor position

Technical Requirements (Essential)

Windows 11 PC (Mac not supported)

16 GB RAM

Dual monitors

Webcam

Headset

i5 processor and higher

Fibre internet with a wired connection (Ethernet cable)

Backup power solution

Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.

Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Prescreen Questionnaire

One-Way Video Interview

Live Interview

Final Interview

Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for the position.

Requirements

Has previous customer service or call center experience

Has excellent spoken and written English

Is patient, professional, and empathetic

Can remain calm while handling customer concerns

Learns new systems quickly

Is highly dependable and self-motivated

Works well independently from home

Has excellent attention to detail

Is comfortable working rotating schedules, including weekends

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📌 Customer Support Representative (Remote | Mexico) (Xico)
🏢 Resolv.Global
📍 Xico