We are looking for a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey. This position focuses on delivering attentive service, resolving travel questions, and maintaining a positive client experience.
Key Responsibilities
-
Respond to traveler inquiries and provide assistance across communication channels
-
Support booking updates and special travel requests
-
Share clear details about travel policies and trip preparation
-
Monitor upcoming trips and confirm arrangements with clients
-
Maintain professional and courteous communication at all times
Idóneo Candidate
-
Strong customer-service mindset
-
Clear written and verbal communication skills
-
Detail-oriented and dependable
-
Comfortable working independently in a remote setting
-
Ability to adapt to digital booking and communication platforms