Previous relevant experience preferred

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)

Provide regular status updates for all project participants and create presentations for steering committee updates

Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements

Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines

Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines

Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements

Create, manage and maintain project plans and act as the project manager for all follow ups across various departments

Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices

Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets,



by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

Previous relevant experience preferred

Proficient in Microsoft Office

General knowledge of client reporting across the industry and our competitors

Working knowledge of SQL environments and database queries

Proven organization and time management skills

Demonstrated problem-solving and decision-making skills

Consistently demonstrates clear and concise written and verbal communication skills

Education

Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

El Ejecutivo de Mesa de Control Fiduciario es un puesto de nivel intermedio responsable de la correcta validación de cartas instrucción de acuerdo con los Fines, Firmas y Facultades, revisión de documentación previa a su publicación, entre otros procesos internos.

Responsabilidades

Validación de Cartas Instrucción de acuerdo con los Fines, Firmas o Facultades.

Evaluar y revisar los documentos previos a su publicación en las carpetas del área.

Aportar ideas y recomendaciones sobre mejoras en los procedimientos

Revisión y aprobación de folios de acuerdo con fines, para que continúen con el flujo de la operación.

Revisión y aprobación de solicitudes para registros nuevos de Representantes legales y Comité técnico.

Trabajar con Operaciones y Tecnología con respecto al diseño de nuevos procesos o mejoras de estos.

Participar activamente en la resolución de problemas del área.





Evaluar adecuadamente el riesgo demostrando una consideración particular por la reputación de la empresa y protegiendo a Banamex, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas y escalando, administrando e informando los problemas de control con transparencia

Apoyar en las necesidades de los diferentes procesos cuando sea requerido

Calificaciones

Entre 0 y 2 años de experiencia relevante.

Conocimiento deseable en Fiduciario

Manejo de Base de datos

Capacidad de administrar su tiempo para cumplir con las metas que demanda su proceso y ajustar las prioridades rápidamente según lo determinen las circunstancias.

Capacidad para trabajar bajo presión y administrar plazos de entrega o cambios imprevistos en las expectativas o los requisitos.

Habilidades comprobadas de toma de decisiones y resolución de problemas.

Habilidades comprobadas analíticas y para influir en los demás

Demuestra una comunicación escrita y verbal clara y concisa de manera constante.

Educación

Título universitario/de licenciatura preferentemente en Derecho

NIVEL C09

HIBRIDO

MORAS 850

Job Family Group
Operations - Core

Job Family
Operations Support

Time Type
Full time

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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📌 Analista de Operaciones: Soporte y Gestión de Proyectos (Ciudad de México)
🏢 Banamex
📍 Ciudad de México