Alorica is a leading provider of customer experience solutions, helping the world's most respected brands deliver exceptional service. With operations in over 16 countries and a integral workforce of more than 100,000 employees, we specialize in creating personalized interactions across voice, chat, social media, and other digital channels.
At Alorica, we are driven by a passion for people - both our clients and our employees. Our mission is simple: to make lives better - one interaction at a time. We offer a dynamic, inclusive, and supportive work environment where growth and development are encouraged, and where every voice matters.
Whether you are starting your career or taking the next step, Alorica provides opportunities to learn, grow, and thrive while making a meaningful impact.
As a member of our #CoolCenter , you'll work in an exciting and collaborative environment alongside a diverse team of experienced professionals who are committed to helping you grow your career. As an Alorican , you'll enjoy a competitive compensation package, outstanding benefits, and real opportunities for growth.
What we offer PREMIUM campaign: Base salary of up to $15,500 MXN per month
Unlimited bonuses and referral rewards




Two days off per week
Legal benefits and additional company benefits
Grocery vouchers
100% paid training starting from day one
On-site parking available
Key Responsibilities Provide accurate, timely, and empathetic support to users regarding flight reservations
Use internal tools and follow established procedures (SOPs)
Stay updated on policy and process changes
Request additional information when needed and offer clear solutions to ensure users feel supported and valued
Requirements Advanced English level
Complete documentation
High school diploma (verifiable)
Full-time availability
Demonstrated problem-solving skills
Preferred Previous experience in customer service or call centers
Strong multitasking and computer navigation skills
Ability to work effectively in a team-oriented environment
Excellent communication skills
Strong logical and problem-solving abilities
Ability to multitask and work with a sense of urgency
Positive, solution-oriented attitude
Ability to understand and empathize with user concerns

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📌 Customer Service Agent – English (Heroica Puebla de Zaragoza)
🏢 Alorica
📍 Heroica Puebla de Zaragoza