Job Description

Summary Description: Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

Key Responsibilities:

Expeditor Core Competencies

Exceptional Customer Service

Exceeds customer expectations by anticipating, understanding, and meeting needs. Is proactive and resolves issues promptly and resolutely, escalating to management when necessary. Builds rapport, exhibits empathy, and strives continually to improve customer satisfaction.

This skill applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution

Consistently completes quality work that matches job expectations. Commits to operational excellence and continuous improvement for own job function and across the network. All activities comply with company policies, procedures, the code of business conduct, and government regulations.

Reliability

Consistently meets deadlines, is punctual, and can be relied on for planning. Is organized, manages time effectively, and prioritizes tasks.

Collaboration

Willing to accomplish own duties without constant prompting and independently assists others for the benefit of the company and/or customers. Works harmoniously with superiors and peers.

Communication

Effectively listens, speaks, and writes professionally, both internally and externally. Provides relevant and timely information to co‑workers, customers, and service providers. Answers calls and responds to voicemails, emails, and other communications per Expeditors’ standards.

Culture

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Personal Growth and Development

Participates in training within guidelines,



completing at least 52 hours of relevant training per year. Completes required training promptly and pursues professional development goals through a development plan when appropriate.

Agent Core Competencies

Timely and Accurate Billing and Accounting

Invoices customers timely and accurately per Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves and follows credit approval processes to minimize risk.

Timely and Accurate Data Entry

Ensures accurate and timely data entry into operational systems per procedures and customer requirements. Monitors exception reports for quick resolution.

Timely and Accurate Shipment Processing

Ensures smooth and timely freight flow per procedures. Follows customer SOPs and proactively notifies customers of issues. Consistently meets KPI standards.

Responsibilities

- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into the operational system
- Track and trace Air Export files and reporting
- Use Tree View daily
- Communicate arrival notices to overseas and customers
- Ensure accurate and timely client and vendor billing
- Arrange international shipments with customers, meeting service standards
- Maintain good relationships with suppliers (airlines, trucking companies, etc.)
- Maintain compliance with internal and external regulations
- Understand departmental process flow and seek best practices to improve efficiency and productivity
- Ensure customers’ SOPs are in place and updated in the DLSOPs




- Meet KPI standards per company procedures
- Respond to overseas communications in a timely manner
- Escalate problems to management when necessary
- Complete at least 52 hours of mandatory training per year
- Complete required mandatory training promptly
- Promote compliance by following all company policies and regulations with integrity and pride

Qualifications

Knowledge

- Expeditors training and company policies
- Expeditors services, systems, and procedures
- IATA Certification (preferred)

Skills

- Effective interpersonal skills, including listening, understanding, and clear communication for positive results
- Pro‑active, strong organizational skills
- Good computer skills (Excel, Word)
- Fluent in English

Behaviours

- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Training and Qualifications

Training Requirements

- Meet company standards of 52 hours of training per year, including management/leadership training as needed

Education and Experience

- 6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience

Additional Information

Expeditors ofrece excelentes beneficios

- Sueldo competitivo
- Prestaciones superiores a la ley
- Protegido de vida
- Seguro de gastos médicos mayores
- Plan de compra de acciones para empleados
- Programa de Capacitación y Desarrollo de Personal

Expeditors offers excellent benefits

- Competitive salary
- Benefits above the law
- Life insurance
- Insurance of major medical expenses
- Employee Stock Purchase Plan
- Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

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📌 Guadalajara | Air Export Agent - Agente de Exportación Aérea (Centro)
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