Company Description DiggyPOD is a self-publishing and book printing company that helps professionals, coaches, entrepreneurs, and business leaders turn their ideas and expertise into professionally printed books. DiggyPOD provides end-to-end author services, including formatting, cover design, printing, and distribution, supporting a wide range of projects from business books to personal memoirs and thought leadership guides. Thousands of customers have used DiggyPOD's services to enhance their personal brands, share their stories, and become published authors. We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The adecuado candidate will excel in providing exceptional customer support and client services, ensuring a positive experience for our customers. Provide outstanding customer service through various channels, including phone, email, and chat.Assist customers with inquiries regarding products and services,



resolving issues promptly and effectively.Conduct outbound calling to follow up on customer inquiries and provide additional support as needed.Perform data entry tasks accurately to maintain up-to-date customer records.Utilize Salesforce to document interactions and manage information.Proven experience in sales and customer relationship management is preferred.Bilingual or multilingual skills are highly desirable, particularly in Spanish.Strong computer skills with proficiency in Salesforce.Experience in sales or client services is a plus.Strong typing skills with attention to detail for accurate data entry.Join our team as a Customer Service Representative where your skills will contribute significantly to our commitment to excellence in customer careSalary : $20-25 per hour

📌 Quality Customer Service Representative - Full Time (Ciudad de México)
🏢 DiggyPOD
📍 Ciudad de México