Remoto: Trabajo híbrido

The Area Clinical Specialist (ACS) is a field-based clinical and sales professional responsible for driving the adoption of Vapotherm technology throughout Mexico. The ACS leads product evaluations and validation processes for prospective customers while supporting the growth of existing accounts through clinical education, product training, and ongoing customer support.The ACS partners closely with healthcare providers across acute and post-acute care settings to ensure the successful implementation and utilization of Vapotherm therapy. Working collaboratively with Sales, Marketing, Clinical, and other cross-functional teams, the ACS delivers evidence-based clinical education, builds strong customer relationships, supports territory growth, and helps achieve recurring revenue objectives. This is an entry-level clinical and sales hybrid role that requires strong communication skills, customer focus, and the ability to thrive in a fast-paced, field-based environment. The ACS must be able to communicate verbally and written at a B1 or higher English level.Key ResponsibilitiesLead Vapotherm product validation and implementation activities for existing and prospective customer accounts, including planning, coordinating, and executing evaluations with key stakeholders.Deliver clinical education and product training to healthcare professionals, ensuring the safe and effective use of Vapotherm technology and appropriate patient selection.Build and maintain strong relationships with clinicians, key opinion leaders, and strategic partners to support account growth and customer satisfaction.Collaborate with the Vapotherm Country Manager to develop and execute territory plans that drive recurring revenue, expand product utilization,



and increase account profitability.Support all aspects of customer implementation, including device installation, technical support, preventive maintenance coordination, troubleshooting, and post-validation equipment management.Identify customer needs and develop strategic account plans to expand business within existing and prospective accounts.Represent Vapotherm at regional and national conferences, educational events, and professional meetings while maintaining current knowledge of clinical evidence, market trends, and competitive technologies.Maintain accurate customer records and activity reporting within the company's CRM system, providing timely updates, customer insights, and feedback to internal teams, including Product Development.RequirementsUniversity degree in biomedMinimum 2 years’ experience in respiratory or critical careCurrent knowledge of respiratory therapiesEnglish verbal and written fluency level B1 or B2 or higherRequire car and valid license to drive to develop the activities in the fieldLives within the regional geography of Mexico CityClinical experience in emergency department, adult, pediatric and/or neonatal marketsEducation experience in hospital environmentStrong relationship management skills, including initiating and building sustainable relationships with customers (physicians,



hospital leadership and other healthcare professionals)Ability and willingness to travel overnight (70% of the time)Computer skills including MSWord, Excel, PowerPoint and online applicationsCommitted to ensuring superior customer satisfaction.Demonstrated success influencing clinical use of product in the hospital environment, particularly with novel technologiesPREFERRED CREDENTIALS, EXPERIENCE, COMPETENCIES:Experience in the hospital environmentOpen to potential relocation for promotion opportunitiesExperience leading large/group education sessionsADDITIONAL DESIRED CHARACTERISTICS:Self-starterFocused on resultsTeam-orientedCustomer focusedExcellent time managementInterest in innovative medical therapies and technologyA demonstrated passion for patient care & healthcare.Demonstrated ability to be hands-on.OpenmindedFlexible, adaptableAbility to establish trust in working relationshipsWORK ENVIRONMENTFulltime role, with 90% dedicated to fieldwork and nationwide travel availability, responding to hospital requests for special shifts to support customer activities, including product transportation for demonstrations and device validations.While performing the duties of this job, the employee is regularly required to sit and/or stand for extended periods of time for meetings or work, travel to different locations via car or airplane, operate a motor vehicle, operate a personal computer, visually inspect reports/forms, conduct oral communication via telephone or in person, retrieve and return files, and occasionally lift up to 11 kilos.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

📌 Clinical Specialist (Ciudad de México)
🏢 Vapotherm
📍 Ciudad de México