Key Responsibilities:

- Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in public areas and staterooms are always upheld.

- Consistently exceeds the Housekeeping defined targets, by driving a personalized experience culture, reducing friction points, and mitigating negative surprises.

- Performs daily inspections to ensure consistent cleanliness, sanitization, presentation, and timely readiness of guest and teammate public areas.

- Drives and optimizes the use of company resources to ensure personnel deliver a truly personalized service to guests.

- Accountable for the Housekeeping operation in guest and teammate public areas as well as guests' and officers' rooms, including problem resolution and all Service Excellence-related guest inquiries.

- Identifies and communicates furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms).

- Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager, and other shipboard leaders to capture best practices and share insights on operational efficiencies.

Skills, Knowledge & Expertise:

- Minimum two (2)



years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment.

(Non-negotiable).

- Previous cruise ship experience is preferred.

- Must have a complete understanding of Public Health and Environmental requirements relating to the servicing of public areas.

- Solid supervisory skills and ability to support, train and mentor junior staff.

- Fluent English language skills, both verbal and written.

- Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.

- Motivation to excel in all aspects of job duties and responsibilities.

- Personable communicator with outstanding social skills and a warm, friendly, and caring personality.

- Ability to continuously surprise and delight guests throughout their cruise experience.

- Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Contract Details:

- Shared Cabin

- 6:2 Rotation (6 months onboard, followed by 2 months of vacation)

Required Skill Profession

Supervisors Of Building And Grounds Cleaning And Maintenance Workers

📌 Rooms Division Supervisor (Cancún)
🏢 Cruise Academy
📍 Cancún