03 ago
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Turtle Trax
|
Monterrey
03 ago
Turtle Trax
Monterrey
Turtle Trax S.A. requires a Supervisor/Manager Call Center to lead onsite operations in Monterrey, overseeing service desk governance and achieving SLA/KPI targets.
The role demands 5+ years of experience, strong English proficiency, and proven leadership within a mid-senior team.The position is full-time and onsite at Monterrey/Saltillo, with a focus on performance reviews and continuous improvement.
The idóneo candidate will drive reporting, analytics, and self-service initiatives to optimize
#J-*****-Ljbffr
📌 Senior Call Center Leader - Sla & Performance (Onsite Mx) (Monterrey)
🏢 Turtle Trax
📍 Monterrey