Bilingual Customer Service & Collections Agent (English/Spanish)
Location: Av.
Gral.
Ignacio Zaragoza ****, Nueva, ***** Mexicali, B.C.
Job Type: Full-Time
Schedule: Availability required (Morning and Afternoon shifts available)
About the Role
We are looking for Bilingual Customer Service & Collections Agents who are passionate about helping customers and delivering exceptional service.
In this role, you will work with customers to manage their accounts, provide payment solutions, and ensure a positive customer experience.
Key Responsibilities
Review assigned accounts (0–60 days past due) and proactively contact customers to secure payments
Send payment reminders via phone calls, SMS, email, and mail notifications
Educate customers on payment options and assist in resolving past‐due balances
Process account updates, payment date changes, and payment history requests accurately
Handle inbound inquiries related to billing, accounts, and general servicing needs
Provide customer‐first support, ensuring empathy and professionalism in every interaction
Document all customer interactions in the CRM system in real time
Support chat and email queues as needed (cross‐trained agents)
Qualifications
Bilingual proficiency required:



English & Spanish (spoken and written)
6+ months of call center, customer service, or collections experience required
Strong communication and negotiation skills
Ability to handle sensitive conversations with professionalism and empathy
Detail‐oriented with strong data entry accuracy
Comfortable working in a fast‐paced, performance‐driven environment
What We Offer
Competitive base salary
Performance bonuses
Paid training
Career growth opportunities
Supportive team environment
All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role.
We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.
REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants.
If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.
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📌 Bilingual Customer Service & Collections Agent (Mexicali)
🏢 company
📍 Mexicali