Operational Account Manager 3
Description -
Job Summary
• This role is responsible for managing operational business relationships with accounts, optimizing strategies, and serving as a point of contact for customers/partners for operational issues. The role participates in contract negotiations, works towards process improvements while supporting project/account teams, and identifies risks and challenges. The role gathers customer feedback, manages records of customer interactions, and prepares reports for senior management.

Responsibilities
• Manages the operational business relationship with mid-sized to large accounts while supporting project and account teams in designing customer solutions and optimizing operational processes.
• Analyzes account financials to develop financial strategies to maximize profitability and ROI for both the organization and the customer.
• Acts as a point of contact for customers and/or partners for operational issues, concerns, and escalations.
• Identifies process gaps, advocates for process improvements,



and implements changes to enhance operational efficiency and customer satisfaction.
• Prepares presentations and reports for senior management and key stakeholders, outlining the status of strategic accounts, financial performance, and operational excellence initiatives.
• Participates in negotiations for contracts and agreements with key customers or partners to ensure that terms are favorable and aligned with the organization's objectives.
• Develops strategies for gathering, analyzing, and acting on customer feedback to improve customer satisfaction and loyalty.
• Maintains detailed records, documentation, and reports related to customer interactions, operational processes, and project progress in adherence to all relevant regulations and standards.
• Identifies and manages risks associated with customer accounts and operational processes to ensure business continuity.
• Stays updated with the latest industry trends and techno

📌 Operational Account Manager 3 (San Pedro Tlaquepaque)
🏢 HP..
📍 San Pedro Tlaquepaque