Description
Senior HR Operations Specialist - Canada & U.S (18-Month Contract)
Department: HR Shared Services
Reports To: Manager, HR Shared Services
Role Summary
We are seeking a highly skilled and proactive Senior HR Operations Specialist to join our HR Shared Services team. This role is pivotal in driving operational excellence, enhancing employee experience, and optimizing HR service delivery across the Americas region. You will serve as a subject matter expert, lead initiatives to improve service quality, and partner with COEs and HR Technology teams to operationalize transactional services and re-inforce self-service services.
Key Responsibilities Employee Experience & Case Management
- Serve as a senior point of contact for complex and escalated HR inquiries across multiple channels (phone, email, chat) and locations to include USA and Canada.
- Ensure high-quality resolution of cases by applying deep knowledge of HR policies, programs, and systems.
- Monitor case trends and proactively identify opportunities for process or policy improvements.
Process Ownership & Optimization
- Lead the operationalization, documentation, and continuous improvement of MyHR processes.
- Partner with HRIS and IT teams to enhance system functionality and user experience.
- Drive automation and self-service enablement through knowledge base development
Stakeholder Collaboration
- Collaborate with HR COEs (e.g., Total Rewards, Talent Acquisition, Employee Relations) to ensure alignment and consistency in service delivery.
- Act as a liaison between Shared Services and regional HR teams to support local compliance and cultural nuances.
Voluntary Termination Support
- Provide guidance and support for voluntary termination processes, ensuring compliance and a smooth offboarding experience for employees.
Data & Insights
- Partner with leadership to analyze service delivery metrics and employee feedback to identify trends and recommend actionable improvements.
Training & Knowledge Mana
📌 Sr HR Operations Specialist – Canada (Ciudad de México)
🏢 Fortive
📍 Ciudad de México
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