Company:
Marsh

Description:

We are seeking a talented individual to join our Support Applications team Marsh. This role will be based in Ciudad de México. This is a hybrid role that has a requirement of working at least three days a week in the office.

This position focuses on providing Level 2 support for .NET-based web applications. The team is responsible for database management, data patching, and investigating application issues to ensure smooth operations and timely incident resolution.

Your key responsibilities will include:
- Understanding the applications, their processes, and stakeholder requirements.
- Providing Level 2 support for three .NET web applications, focusing on database and application issues, including integration with third-party vendors.
- Investigating and analyzing errors reported through the ServiceNow ticketing platform to determine if escalation, configuration changes, or user guidance is needed, while assessing impact.
- Performing root cause analysis for all high-priority tickets and sharing incident reports with stakeholders.




- Managing data patches and monitoring application performance using tools such as DataDog or similar.
- Coordinating with stakeholders to test incident resolutions.
- Communicating updates on high-priority tickets and application/environment deployments to stakeholders.
- Developing and maintaining professional relationships with all online business teams and providing support as needed.
- Participating in process improvements for assigned applications and projects.
- Handling version control and ensuring SLA compliance.
- Collaborating with users and other teams to resolve issues and provide clear instructions.
- Working with relational databases (SQL Server) and non-relational databases such as MongoDB.
- Creating and maintaining knowledge base documentation for processes and application support.

What you need to have:
- A degree in Computer Systems, Engineering, or a related field.
- 2 to 3 years of exp

📌 Senior Applications Development Analyst (Ciudad de México)
🏢 Marsh Mclennan
📍 Ciudad de México