About the role
We are looking for a highly skilled Sales Quality & Performance Specialist to help elevate the quality and effectiveness of our sales team. This is not a traditional management role — instead, you will act as a critical partner to leadership by auditing sales interactions, identifying improvement opportunities, and coaching the team to perform at a higher level.
This role is idóneo for someone with strong consultative sales experience who can break down what “great” looks like and help others consistently execute it.

What you'll do
- Conduct in-depth audits of sales activities across multiple channels, including: call recordings, emails, SMS / chat conversations;
- Evaluate performance against company sales processes, frameworks, and best practices;
- Identify gaps in: discovery and needs analysis, objection handling, communication clarity and tone, closing techniques, follow-up quality;
- Provide structured, actionable feedback to individual sales reps;
- Work closely with leadership to: Improve sales scripts and processes, refine messaging and positioning,



and identify trends and recurring performance issues;
- Track and report on team performance, quality scores, and improvement over time;
- Support onboarding and ongoing training by sharing best practices and examples.

Requirements:
- Strong sales background (mandatory):

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- Proven experience in consultative sales (B2B or high-ticket B2C preferred)
- Deep understanding of sales frameworks and buyer psychology
- Experience reviewing or improving sales performance

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- Prior experience in QA, auditing, coaching, or sales enablement is highly preferred
- Excellent English skills (C1–C2 level or equivalent)

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- Ability to evaluate nuance in tone, persuasion, and communication
- Analytical mindset

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- Ability to assess conversations critically and objectively
- Strong communication skills

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- Can deliver clear, constructive, and actionable feedback
- High attention to detail
- Availability to work

📌 Sales Quality (México)
🏢 Jack Westin
📍 México