About SpotOn
We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
- Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
- Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.
Position Objective
The Software Support Expert I provides friendly, knowledgeable, and efficient software support, acting as a trusted client advocate. This role ensures timely issue resolution, clear communication,



and a seamless experience, helping clients get the most value from our products.

Responsibilities
Process Optimization
- Follow Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and internal checklists to ensure consistent software support.
- Identify and report software-related process gaps or recurring issues to support continuous improvement.
- Review case outcomes to ensure accuracy, consistency, and adherence to documented workflows.

Software Support & Troubleshooting
- Provide knowledgeable support on software features, workflows, and functionality.
- Guide clients through step-by-step software processes to resolve usage questions.
- Escalate software issues beyond standard workflows when necessary.

Client Advocacy & Communication
- Act as a trusted client advocate, ensuring seamless case management and timely resolution of software-related inquiries.
- Educate clients on sof

📌 Software Support Expert I (Ciudad de México)
🏢 SPOTON
📍 Ciudad de México